We’re Here to Help

At Rarefootball, we are committed to providing high-quality products and excellent customer service. If you experience an issue with your order, we’ll work with you to find a fair solution in accordance with the policy below.

Cancellation Policy

Within 30 Minutes of Placing Your Order

  • Orders may be cancelled within 30 minutes of purchase before processing begins.
  • 10% cancellation/restocking fee applies.

Orders Already In Production

If your order has already entered the designing, customization, quality control, or packaging stage:

  • 30% cancellation/restocking fee applies.

Orders Already Shipped

  • Once an order has been dispatched, it cannot be cancelled.

Returns, Replacements & Refund Policy

Sizing Notice

  • Jerseys have an athletic fit and may run small.
  • Review the size chart on each product page before placing your order.

Incorrect Size / Item Does Not Fit

If your jersey does not fit or you ordered an incorrect size, you may submit a claim for a return or replacement.

To submit a claim through the Returns & Claims Portal, you’ll need:

  • The jersey itself.
  • The size label on the jersey.
  • Clear photos or videos showing you wearing the jersey to demonstrate the fit.

Our support team will review your claim and provide the appropriate resolution if your request is approved.

Claims must be submitted within 7 days of delivery.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

  • Submit a claim within 24 hours of delivery.
  • Provide clear photos or videos showing the item and the issue.
  • Do not modify or use the item before submitting your claim.
  • All claims should be submitted through the Returns & Claims Portal.

Once your claim has been reviewed and approved, the team will provide the appropriate resolution.

Football Boots (Cleats)

Due to sizing variations, trying-on, and the nature of football boots, all sales are final.

Football boots are:

  • Non-returnable
  • Non-refundable
  • Non-exchangeable

Please review the sizing guide carefully before placing your order.

Incorrect Address / Failed Delivery

Customers are responsible for providing complete and accurate shipping addresses.

If an order cannot be delivered due to:

  • An incorrect or incomplete address
  • Failure to collect the package
  • Refusal of delivery

The carrier may return, abandon, or dispose of the parcel.

In these situations, Rarefootball cannot provide refunds or replacements.

By placing an order, you acknowledge and accept this policy.

Refund Policy

Refunds are not generally offered unless specifically approved by the support team in accordance with this policy.

Orders are not eligible for refunds due to:

  • Change of mind
  • Personal preference
  • Delayed delivery within the estimated shipping timeframe
  • Incorrect address provided by the customer
  • Failure to collect the package
  • Refusal of delivery

For sizing issues, including an incorrect size ordered or an item that does not fit, customers should submit a return or replacement claim through the Returns & Claims Portal.

Claims submitted more than 30 days after the delivery date will not be accepted.

Contact Us

For returns, replacements, sizing issues, damaged or incorrect items, please submit your claim through the Returns & Claims Portal.

For cancellation requests or general support, contact:

Claims related to returns, replacements, sizing issues, damaged items, or incorrect items must be submitted through the Returns & Claims Portal to be reviewed.